Also known as “outgoing”. This type of Call Center refers to call centers where agents contact customers directly to offer a product or service with the aim of obtaining and retaining new leads and, finally, closing sales.
Surely on more than one occasion you will have had contact with one of these two types of Call Centers. However, in case you still have no doubts about what Call Centers do, we share some real cases that will help you identify them much better. For example:
The customer service of a bank is operated through a Call Center.
Some marketing companies offer advertising services through calls, operated in a center such as these.
Many companies choose to outsource customer service and support via telephone to external call centers.