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Frequently Ask Questions

Who is answering my phone?

McGhee & Associates is the leading company in the industry, with proven methods and excellent customer service. We are committed to hiring top-quality experts who focus on making our clients and their customers happy. Our training is rigorous and ensures that each of our professionals is fully prepared for any situation.

Do you answer my calls live?

We are available 24/7 to answer your calls and provide you with the best service possible. We do not close for holidays, and we always do our best to put your needs first.

Do you offer services in any other languages?

We can offer services in over 200 languages.

Can I adjust my billing plan?

Our consultants will be glad to adjust your billing plan for you at any time. Simply give us a call or send us an email.

I have more than one business.

Yes, you can share an account. We've had clients that operate more than one business under the same roof, and we've had clients with multiple businesses that are located in different locations. We have a lot of experience working with companies that operate in multiple markets and have customers in different geographies. Our goal is to make sure your customer service team is able to manage every customer's needs and provide consistent, high-quality service across all your brands.

Where do you provide service?

We provide service nationwide and internationally. We work with companies of all sizes, and our team is ready to help you build a successful call center.

Do I need to sign a contract?

Yes, you will need to sign a contract with us. The reason for this is that we want to make sure that you are satisfied with the service we provide and that our relationship continues. We know that there are many call center agencies out there, so we want to make sure that you are satisfied with us before we begin working together.


Frequently Ask Questions

Yes, we can work on your CRM software. We have a team of developers who are experts in working with different types of CRMs. We can build or customize any solution to fit your needs and will make sure that you have access to it 24/7 so that you can manage your business wherever you are.

How can you help my company?

We can help your company by providing you with a dedicated call center that will operate 24/7. Our agents are experienced in handling customer service for a variety of companies and industries, which means they'll know what to say and how to handle different situations. We'll also provide you with an easy-to-use system that allows you to update your call center's information easily, so you can always be sure that it's up-to-date.

How do I forward my phone lines?

Forwarding your phone lines is easy! To forward your phone lines, you will have to contact the company that provides your telephone service. It's best to call them directly—don't use their online chat feature or email because they won't be able to help you as easily. You can get the number for your phone company on their website or by asking someone who works there (if you're comfortable calling them).

Do I have to purchase any hardware or equipment?

No. You don't need to purchase any hardware or equipment if you use our call center agency. We take care of all of that for you.

What are the advantages of time-based billing?

The advantages of time-based billing are many. It allows you to set a maximum monthly spend, meaning that you have control over the amount of money you're spending on your call center. You can also set up automatic payments so that you don't have to worry about missing a payment or paying late fees (which could lead to more costs). Time-based billing also provides a level of certainty and predictability in terms of what you're going to pay each month. If a client's calls are taking longer than expected, they'll still be billed for the full amount of time spent on their calls. And if a client is getting their calls handled quickly and efficiently, they'll still be billed for only the number of minutes they actually used.

Do you offer inbound customer service and support services?

Yes! We offer inbound customer service and support services, but we also offer outbound call center solutions as well. If you want to save money by outsourcing your inbound call center needs to us, we can help.

Can I change the “on-call” person at the last minute?

Yes, you can change the "on-call" person at any time. The catch is that if you do it too often, your customers will get annoyed and won't want to use your services anymore. You should only make this change when absolutely necessary and only if you have enough time to prepare for it.

How long does it take to have an account activated and start service?

It takes about three business days to get an account activated and start service, but we can usually do it within 24 hours.


Frequently Ask Questions

Yes, you can! We've got a simple and affordable solution for forwarding your calls to our service. You'll be able to forward your phone calls to us, so you don't have to worry about missing any important calls, and we'll take care of the rest.

Will you take credit card information for order taking?

Yes, we will take credit card information for order taking. We have a secure system that is PCI compliant, so you can rest assured that your customers' information is safe with us.

Can you process orders for my company?

Yes! We can process orders for your company, and we'll be happy to do it. Our call center agency specializes in the customer service industry, so our agents are experienced and trained to handle just about any task you throw at them. If you have any questions about how we work, feel free to contact us at info@mail.com.

What does patching mean?

Patching is when you call your call center agency, and they patch you through to the person you're trying to speak with. You can ask them to patch you through to a specific department or employee, or they can just search for the right person based on what you tell them.

Is your website secure so that no one else accesses my messages?

Yes, we have made our website secure so that no one else can access your messages. We have taken all the necessary measures to ensure that only you, the client, can access your messages.

Do you have any backup facilities in place in the event of hardware or software failure?

Yes, we keep copies of all our data on multiple servers so that if one fails, we can still access it elsewhere.

Do you offer custom scripting?

Yes, we do offer custom scripting. In fact, we can help you develop a customized script that will help you get the most out of your call center agency.

Why use McGhee & Associates?

McGhee & Associates is a call center agency that focuses on providing clients with a comprehensive range of services. We know how to help you find the best possible solution for your needs, whether it's to manage a single call center or multiple centers around the world. We've been in business for 15 years, and we're proud of our history of delivering excellent service to every client we work with. We also have a great track record when it comes to providing training courses for new hires, as well as ongoing support for call center agents throughout their careers. Our team is passionate about helping you succeed!


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